You just uploaded a 3D model and is now in the queue for scanning.
All geometry data of your 3D model will be organized for manual customization. When scanning is finished you can view your 3D model in the editor. Enter the editor by clicking Customize model.
It is possible that there issues found after the first scan.
After finalising and the check out, your building package is in production. When production is finished you will get an email notification and your building package can be downloaden from the Downloads tab.
You can collect your Production files by downloading them from the Downloads tab.
Pending support means that your 3D model needs attention of our support team. Our support team will make your enriched geometry available for customization within 24 hours.